The iPod Chronicles: The Final Chapter (probably not)

April 17th 2006 by E..

Well, I just got back from King Of Prussia (and boy are my arms tired…sorry, couldn’t resist)…I had to go there because my damn iPod conked out AGAIN…this is the third time that this has happened to this particular iPod, and as you all know by now, this is the third iPod that I have been in possession of…Mom went with me this time, and she knows how to handle situations like this…it’s probably because she and my grandfather are such good salespeople, they know how to push what they want…

So we get to the Apple Store and have to wait for a bit to be helped at the “Genius Bar” (and they said Irony was dead…), so we look around and observe what bullshit is dealt in that place…

First of all, not a single employee there is wearing a name tag, meaning that if you have trouble with someone there, and you go back, you cannot say who it was that gave you said trouble, and if you didn’t ask for their name, it’s your problem, not theirs…

Second, except for one guy that I saw there today, I have never seen the same employees there more than once, and that includes the guys at the “Genius Bar”…you would think that the support people would have to go through so much training that it would be foolish for the owners of the store to keep firing them, but hey, I never said that this place makes sense…

As my name is called, I go to the “Bar” and tell the guy what problems I’ve been having, and I wasn’t as gentle as I have been in past visits…I told him that I am fed up, and that, when I spent $400 dollars on this unit, I did not ever think that it would need to be replaced so often, if ever…I told him all about the previous time that I brought this iPod in to the Apple Store, and how I sent it to Apple’s corporate headquarters, and still it failed on me…I explained that I was given various specific reasons as to why the iPod (all of them) had stopped working, and specific instructions as to how to amend those problems, and still it malfunctioned…He was very understanding in my frustration, and told me that he could replace it with another 40GB iPod (the one that they don’t even make anymore), but that the unit might be a “reconditioned” one, meaning that someone else had turned theirs in to have it replaced, and that I would be getting one that was “fixed” after previous known malfunctioning…He said that he would make a note that, in the event that this iPod stopped working (the theoretical “reconditioned one, that is), I should be issued a replacement of whatever the current equivalent iPod model is (in this case, the 60GB Video iPod)…

That’s when Mom stepped in…she asked him why was it that the idea of upgrading to the current iPod (which, by the way costs exactly the same amount to buy as my 40GB did when I purchased it last year) was only being brought up now…it would make more sense to get a refund and then buy a new 60GB one…he said that he would give me one of two options:

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